Last Updated: March 16, 2026
At Decon Solutions Australia Pty Ltd, we respect your right to privacy and are committed to safeguarding the data of our customers and website visitors. This policy outlines how we collect, treat, and protect your personal information.
1. Collection of Personal Information
We collect information that is identifiable as being about you to provide our specialized property restoration services. This includes:
- Contact Details: Name, phone number, email address, and physical address.
- Service Requirements: Information regarding your property or business affairs needed for accurate decontamination.
- Customer Feedback: Data provided via surveys, support tickets, or direct communication.
2. Secure Payment Processing (Stripe)
To ensure the highest level of financial security, Decon Solutions Australia does not store credit card numbers on our servers. All financial transactions are processed through Stripe, a world-leading secure payment gateway. Stripe manages your payment data in compliance with PCI-DSS standards, using advanced encryption to protect your information.
3. How We Collect Your Data
We collect personal information in several ways, including:
- Digital Interaction: When you enter data into https://deconsolutionsaustralia.com.au/.
- Direct Communication: Through phone calls, SMS, or email correspondence.
- Third Parties: We may receive information from professional partners or insurers, which we protect as per this policy.
4. Use of Your Personal Information
We use the collected data to deliver our services, including Meth Decontamination, Asbestos Removal, and Mould Remediation. Specifically, we use it to:
- Process and ship orders for Methamphetamine Instant Test Kits.
- Provide technical updates and service reports.
- Improve our internal processes and understand customer needs.
- Comply with legal and regulatory requirements.
5. Disclosure of Information
We only share your information with employees, insurers, or subcontractors insofar as reasonably necessary for the purposes set out in this policy.
- Third-Party Service Delivery: Information is only supplied to third parties when required to complete your service.
- Legal Obligations: We may disclose data to comply with laws, court orders, or law enforcement requests.
- Business Assets: In the event of a sale or transfer of business assets, user databases may be transferred under strict confidentiality.
6. Data Security
We have put in place physical, electronic, and managerial procedures to safeguard your information from misuse or unauthorized access. While we utilize industry-standard security measures and secure gateways like Stripe, the transmission of information online is carried out at your own risk.
7. Website Analytics & Cookies
To improve our service and user experience, we use Google Analytics.
- Cookies: Google Analytics uses cookies (small text files stored on your device) to collect standard internet log information and visitor behavior in an anonymous form.
- Purpose: This data helps us analyze website traffic and understand which services (such as meth testing or mould removal) are most relevant to our visitors.
- Control: You can choose to reject cookies through your browser settings, though this may limit your ability to use the full functionality of our website.
8. Access to Your Information
You may request details of the personal information we hold about you.
- Correction: If you believe your data is inaccurate or misleading, please notify us.
- Contact: Reach out to our privacy officer at info@deconsolutionsaustralia.com.au.
9. Privacy Complaints
We take your privacy concerns seriously. If you have a complaint regarding our privacy practices, please send email at: info@deconsolutionsaustralia.com.au
